Used for general inquiries, not services. Ability to inquire about a service and provide general guidance/answers to technical questions. Once service needed is identified, the appropriate request form should be used to provide services.
The following articles apply to the topic of Desktop Support & Devices.
Leader
Engineering & automation support of Information Systems managed devices.
Topic:
Target Audience:
Relocation of computers, laptops/docks, printers (managed), and peripherals. Phones and fax in Health Managed Locations.
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Target Audience:
Removal & dispose of obsolete, out-of-warranty, unused, unwanted, non-working end user computing equipment (computers, laptops, printers, keyboards, cables, hard drives, etc). Not for consumable or non-computing electronic equipment.
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Target Audience:
Non-standard/standard equipment consultation review. Identify hardware/solutions to meet technical specifications provided by end user, vendor, application owner, software, etc.
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Target Audience:
University of California policy and standards require sensitive data to be encrypted. Sensitive data is data classified as needing Protection Level 3 or 4 (P3 or P4). See the University of California data classification page for details. Protected Health Information (PHI) is always classified as P4.
Use Microsoft Teams as a secure platform for sharing information.
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Target Audience:
On-site/remote “break-fix” support of end user computing equipment (hardware) and standard applications. Does not include vendor managed/provided equipment or applications.
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Provides consultation, planning, scheduling, coordination, and execution of large operational Change, Add, and Moves (CAMs) of departments, groups, workstations, etc.
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Target Audience:
Provides temporary use equipment, less than 30 days use. Loaner equipment is based on availability and not all end user equipment is available via the Loaner Pool of equipment.
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Target Audience:
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Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.