Provides Temporary Use Equipment, Less than 30 Day Use. Loaner equipment is based on availability and not all end-user equipment is available via the Loaner Pool of equipment.
Features: International Travel Laptops, School Testing Support, Meetings, Failed Equipment, etc.
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Order Equipment)
How do I use the service?
5 Business Day Advance Request Requirement
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
