Used for general inquiries, not services. Ability to inquire about a service and provide general guidance/answers to technical questions. Once service needed is identified, the appropriate request form should be used to provide services.
Service owner: Health Field Support (CSFS)
Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request -> General Request)
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
