The Service Desk is designed to be your first point of contact in resolving issues that interrupt your workflow. Service Desk can also process requests for specific services that you need.
The following articles apply to faculty.
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TechConnect is designed to be an extension of IS services within the Professional Schools community. It is intended to promote a streamlined in-person experience with the aim to fix most easily solvable technical issues. It does not replace existing workflows, especially those that require higher level intervention.
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Research networking and expertise discovery. Tool for facilitating collaboration among their academic researchers across UC campuses.
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Automate health research compliance for data access, storage, and computing needs on HIPAA data, along with IRB approval. Data integration with cloud-scale computing technologies such as machine learning and AI other capabilities.
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Workstation (laptop, desktop, Apple, printer) setup and modifications, such as installation of software, etc.
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Get Help
Email Support
Available 24/7/365
24 hour response turnover time
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.
Self-Service Ticketing
Visit our on-line portal at 3help.ucsd.edu to submit:
Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".
Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection".
It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.