Faculty

390 Form

m3support — Thu, 28 Apr 2022 22:28:11 +0000

390 Form m3support Thu, 04/28/2022 - 22:28

Affiliate Form

m3support — Thu, 28 Apr 2022 22:28:11 +0000

Affiliate Form m3support Thu, 04/28/2022 - 22:28

Apple Software Update Schedule

m3support — Thu, 04 Aug 2022 16:58:24 +0000

Apple Software Update Schedule

The calendar below outlines the IS managed 3rd party software update schedule for Apple devices. Please note that this calendar does not include Zero-Day vulnerability security updates that MUST be pushed through, at times without notice. If you have any questions and/or comments, email [email protected]">Miguel Villalobos.

m3support Thu, 08/04/2022 - 16:58

Audio/Video Services

m3support — Thu, 06 Jan 2022 18:51:30 +0000

Audio/Video Services

Leveraging cutting-edge technology, we support all of your audio/visual needs in your classroom, conference room and virtual meeting places.

Features: Scheduled refresh of AudioVideo equipment in conference rooms, class rooms and meeting rooms. We provide AudioVideo consulting services on design of your AV systems for departmental meetings. Our AV Team is prepared to train you on organizational AudioVideo control systems as well as Zoom Meetings to give you the confidence you need to host your meetings. Standard hours of operation: Monday - Friday 7:30am - 5:00pm. After hours support available upon approval and request.

Service Owner: Todd Porteous, AudioVisual Services Manager

Request Process: While our enhanced form is under development, please use the general services form to request our services. Once we receive your request, of one of our experts will reach out to you should we need any further information.

How do I use the service?
https://uchealth.service-now.com/ess_ucsd/it_catalog.do Service Request --> Scroll to the bottom of the page.
At this time, we do not provide services for: Lease/lend of equipment; recording services

m3support Thu, 01/06/2022 - 18:51

Canvas

m3support — Thu, 06 Jan 2022 20:27:07 +0000

Canvas

Canvas is a learning management system produced by Instructure. Courses that are provided through Canvas make it possible to access assignments, discussions, quizzes, and grades via your laptop, desktop, phone, and/or tablet. View some Canvas feaures for more information or canvas.ucsd.edu to login. Listen to recorded video tutorial sessions to learn the basics.

Courses with Health Science students enrolled (medical or pharmacy students) are supported by the [email protected]?subject=Canvas%20Inquiry%20for%20HS%20Course">MedEDTech group, while other HS Graduate Program courses are supported by the campus Educational Technology Services (ETS) group.

m3support Thu, 01/06/2022 - 20:27

Change Your Active Directory (AD) Password

m3support — Thu, 06 Jan 2022 22:11:35 +0000

Change Your Active Directory (AD) Password

An AD Password Change Is Required

All academics, staff and affiliates, including those from Health Sciences and UC San Diego Health, will be required to change AD passwords to meet enhanced security requirements, including a new 12 character minimum length. All users must change AD passwords during their scheduled time periods, even if their current password is 12 or more characters.

When Is This Happening?
The Health Sciences and UC San Diego Health password change period is August 12 through September 22. Find more information and a list password change dates at security.ucsd.edu

Tips & Tricks
FAQs
Changing Your AD Password
Updating AD password using Windows Standard Workstations
- Onsite: To update AD password while onsite/connected to the UCSD network
- Remote/Off-Network: To update AD password while remote/off network (Working from Home, a non-university network such as public Wifi)
Updating AD password using personal devices or a UCSD Health Managed Mac

Tips and Tricks

The new password requirements will be checked against known compromised passwords in addition to the new password length and complexity minimum standards.
If possible, we recommend changing your password while onsite using the UC San Diego Health network because changing your password remotely may not occur immediately due to inherent delays with remote computing.
We also recommend restarting your computer prior to resetting your password.
Before you follow steps to change your password, be sure you create a password that is: Different from any previous passwords; At least 12 characters long; Includes characters from at least 3 of the following 4 categories (uppercase, lowercase, numbers, symbols); Not a single, recognizable word or your username. Using a passphrase is a more secure option.

Frequently Asked Questions (FAQs)

How to prevent your account from getting locked out after changing your password?

If you have used multiple Windows standard workstations, logout of all of them to prevent getting locked out.

It is also a good idea to clear your network preferences on any devices that may be connected to ucsd-protected/ebranly. Ensure you update your password on all of these devices after you change your password.

Why Am I getting DUO password prompts on my Office Applications, Teams, etc?

Post password reset you will be prompted to reauthenticate on various Office applications. If you are outside of a UC San Diego Health network (Working from Home, a non-university network such as public Wifi) or disconnected from the VPN, you will also be prompted to validate your identity with Duo two-step verification. If you need assistance with setting up Duo two-step authentication, please see the Changing your AD Password section below

Changing Your AD Password

To prevent being locked out of your AD account ensure you update your password on all devices used. This includes email clients on mobile device such as phones and tablets.

Ensure you are enrolled On both Campus and Health Duo Systems

Campus:

Please see the following Video Tutorial if further guidance is required Duo Video Tutorial

Health:

When visiting the Health Duo registration portal off network you will be prompted for a username and password.

Please ensure you enter in "ad\yourusername" in the username field and your normal AD password.

Updating AD password using managed Windows workstations

Onsite: To update AD password while onsite/connected to the UCSD network

While logged in using current credentials press Ctrl + Alt + Del
Select Change a Password
Enter the old (current) password, New Password and Confirm the New Password by re-entering

Remote / Off-Network: To update AD password while remote/off network

Log in to your workstation
Ensure you are connected to the Health VPN - ucsdh-vpn.ucsd.edu
Press Ctrl + Alt + Del
Select Change a Password
Enter the old (current) password, New Password and Confirm the New Password by re-entering
Press Ctrl + Alt + Del
Select Lock - *DO NOT LOG OUT* If you logout at this time you will lock yourself out from the workstation and must bring the workstation onsite for remediation
Proceed to unlock and login using new AD Credentials

Updating AD password using Kiosks (Clinical Workstations), personal devices or UCSD Health Managed Mac

Utilize the password change tool webpage to update your AD password.

Note: In order to utilize this tool you must be registered with Campus Duo. If your Mac device is AD bound, please click here . (use the same link to identify whether or not your device is AD bound)

Go to https://password.ucsd.edu
Enter your AD Username
Select "I know my current AD password and would like to change it."
Follow guidelines to complete the change.

m3support Thu, 01/06/2022 - 22:11

Consultation/Inquiry

m3support — Thu, 06 Jan 2022 19:14:33 +0000

Consultation/Inquiry

Used for general inquiries, not services. Ability to inquire about a service and provide general guidance/answers to technical questions. Once service needed is identified, the appropriate request form should be used to provide services.

Service owner: Health Field Support (CSFS)

Request Process: ServiceNow Catalog (3HELP.ucsd.edu -> Create Request -> Service Request -> General Request)

m3support Thu, 01/06/2022 - 19:14

Data Center Hosting Service

m3support — Thu, 06 Jan 2022 19:03:44 +0000

Data Center Hosting Service

Information Services provides Tier 3, highly fault tolerant and secure, Data Center facilities that centralizes our organization's shared IT operations and equipment for the purposes of securely storing, processing and disseminating data and applications. Health IS has the expertise to host rack-mountable data center gear. We house some of our organization's most critical assets. As such, our data centers are a vital component to providing continuity to daily operations.

Features: Expandable rack space located in a temperature and humidity controlled environment with multi-factored security and fault-tolerant infrastructure.

Service Owner: Adam Royce, Data Center Manager

How do I use the service?
If you have gear located in your lab, office, or telecom room space and need it in a more secure environment, Data Center Services will be happy to host your equipment in a top tier environment.

m3support Thu, 01/06/2022 - 19:03

Email Best Practices

m3support — Thu, 06 Jan 2022 22:17:38 +0000

Email Best Practices

Email is an important communications tool used throughout UC San Diego Health. Due to its ubiquity, it is often easy to overlook the importance of utilizing email security best practices to help protect sensitive data against outside threats. For us to successfully thwart malicious attacks and protect our organization, we want to communicate some important best-practice strategies that you can implement immediately. This page will highlight things you can do to help ensure data and resources remain secure.

Email security is a shared responsibility!

Security is a shared responsibility for ensuring the protection of institutional information and IT resources both as a sender and recipient of sensitive data (Protection Level 3 or 4) as defined in the University of California Data Classification policy :

Use only UC San Diego Health provided email accounts.
Never automatically redirect emails or use automatic forwarding.
Be wary of phishing scams designed to capture sensitive data such as passwords.
Report any suspicious emails to [email protected]">[email protected] .
When communicating with patients electronically, only use MyChart.
Use Microsoft Teams within UC San Diego Health Office 365 to share sensitive data. Please use your @health.ucsd.edu email (not @ucsd.edu email) to ensure you are using the Health instance of Microsoft Teams.

What information can be sent in an email?

Do not share protected information via email unless absolutely necessary. If sharing is necessary, only add the information that is essential to communicate. When sharing protected health information is required, follow the minimum necessary standard , which is sharing the minimal or least amount of information needed.

How can I securely share protected information?

The best way to share protected information is through Microsoft Teams within UC San Diego Health Office 365 . Steps to take when it is necessary to send protected information via email:

Be cautious when communicating sensitive information and assume that any message sent could be captured and delivered to unauthorized individuals;
Confirm the email address:
Delete unnecessary identifiers;
Include a privacy statement notifying the recipient when the email contains confidential information;
Use “Secure:” in the email subject to send an encrypted email,;
Encrypt attachments with passwords;
Use a different communication channel to provide the password to the recipient. For example, if files are emailed, transmit the password through Teams Chat or call the receiver to share.

How long should I keep email messages with protected information?

Once a file with protected information is processed and no longer needed, the file should be deleted. That applies to the source files, including messages in the Sent Items folder, and to received files in the Inbox or Downloads folder. If an archive is required, a department share, Microsoft Teams, or SharePoint site are the preferred locations. Purging files with protected information reduces the risk to UC San Diego Health in the event of unauthorized access.

Additional information and policies...

m3support Thu, 01/06/2022 - 22:17

Enterprise Data Storage

m3support — Thu, 06 Jan 2022 19:09:42 +0000

Enterprise Data Storage

IS Data Storage provides secure, centralized, highly available, and highly scalable data management services for a wide range of applications and workloads.

Features: File storage; shareable network files

Service Owner: Aaron Reid, Manager

Request Process: Please navigate to our Network (share) Drive form below and fill it out. An analyst will be in touch with you and offer the available options based on the information you provided.

How do I use the service?
The Data Storage service should be used to store any data you need to save for yourself or those collaborating with you. This is a separate service than your personal drive space (commonly called the "K Drive."). Examples of data that can be stored are files, presentations, videos, and the like.

m3support Thu, 01/06/2022 - 19:09