Purchasing

The following articles apply to the topic of Purchasing & Procurement.

Leader

Robert Haberland

Manager
Office
Information Services recommends that you order from the IS Equipment Catalog to address your computing needs.
Procurement of IT End User computing equipment (desktop/laptop – Windows/Apple), peripherals, and accessories. Non-Standard items can be requested/reviewed. Quotes Provided. Works with VAR and IT Procurement on Processing/Charging equipment orders.
Target Audience:

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It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

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Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.