Engineering & automation support of Information Systems managed devices.

Features: Management of enterprise software delivery including but not limited to: Security updates, approved software packaging and deployment, custom Operating Systems design

Service Owner: Fred Poulsen, Manager

Request Process: Please visit our self-service web page at 3help.ucsd.edu and fill out the Workstation Enhancement Request with your pertinent information. (Create a request --> Service Request --> Workstation Enhancement. Once this is completed, one of our experts will contact you with any questions we may have. 

How do I user the service?
We invite you to engage us on any software deployment project needs your department has! We have the expertise to develop strategies to dissemenate software to hundreds of users at a time. We can also develop access rights to computer programs based on groups. 

Get Help

Call for Helo

Call for Help

(619) 543-4357

Available 24/7/365

Best option for immediate support.

 

Email Support

Email Support

[email protected]

Available 24/7/365

24 hour response turnover time

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.

Inbox Ticketing

Self-Service Ticketing

Visit our on-line portal at 3help.ucsd.edu to submit:

Requests
Differs from Incidents in that these are asks. e.g. "I need a printer," "I need a Group Email," "I need a consult for purchasing a device".

Incidents
Differs from Requests in that these are brake-fix scenarios. e.g. "My computer crashed," "I can't login to my computer," "I have no network connection". 

It is recommended that you do not use this option for immediate support needs. Remember to include a current direct contact in case we need clarification.